Return policy for the CHYLAK flagship store

  1. Merchandise purchased at the CHYLAK flagship store in Warsaw (hereinafter referred to as “the boutique”) cannot be returned.
  2. The customer has 7 days following purchase at the boutique to exchange their merchandise.
  3. The merchandise can be exchanged according to the customer’s preference:
    • for another product that is available at the boutique at the time of the exchange
    • for store credit in the form of a gift card that can be used at the boutique or online, at
  4. Rules for using CHYLAK gift cards are available at
  5. When exchanging the merchandise for another product at the boutique it is possible to exchange it for:
    • a product priced at the same level on the day of the exchange
    • a product priced higher on the day of the exchange, with the customer covering the price difference
    • a product priced lower on the day of the exchange, with CHYLAK providing the customer with a gift card whose value is equal to the price difference
  6. A purchase receipt is necessary to make an exchange
  7. In order to be eligible for an exchange, the merchandise:
    • must be undamaged
    • must be unused
    • must include the original tags and packaging
    • cannot have been purchased at a discounted or promotional price
  8. You can find the return policy at the CHYLAK flagship store and online at
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